Headquarters has been evacuated due to an environmental problem,
however, the organization was prepared with a "disaster recovery
plan". Unfortunately the phone lines were incapable of handling
the additional call volumes when users relocated, traders were unable
to access private lines, critical files were not ready on time due
to traffic congestion, and the staff was busy calling company operators
for help instead of reporting to designated locations and performing
assigned duties during an emergency. . . What happened?
The company spent a lot of money on a plan. When the time came to
implement the plan, it was approached as a massive disorienting and
disruptive event instead of a process requiring a procedural discipline
change. The steps necessary for to maintain the desired level of redundancy
and diversity failed, and no one remembered to "grab the recovery
file" before streaming out of the building.
This scenario is not unusual, and 2001 told us that we really need
to be more open minded about eventualities and catastrophes. JALCO
has experience in these areas, having designed plans for several fortune
100 companies. More importantly, JALCO recognizes that a plan requires
more than a duality in services (which is costly and not guaranteed
to work) and must instill discipline and a process allowing the staff
to become completely comfortable with the elements of on-going maintenance.
Organizations must now recognize a plan is no longer limited to "disaster
recovery", although that is one very critical element. Disaster
recovery has logically evolved into a new life as a "business
continuity plan" - having the ability to run critical areas of
business for designated periods of time. JALCO's plans include not
only technical aspects but also essential informational "trees"
allowing people to easily and quickly get information, understand
their roles, know where they should be and what they should do.
Everything comes with a price tag, but JALCO designs plans with options
for various scenarios, enabling companies to make choices fitting
budgets and strategies that sustain business. Any contingency plan
must be future-proof and constantly updated, revised and maintained.
It will do absolutely no good in the long run if a massive plan and
implementation of services is in place today and never tested tomorrow.
Proper measures must be taken to assure effectiveness and reliability.
A plan must be affordable, implemental and sustainable. JALCO tailors
exact plans based on specific requirements and possess the experience
to deal with the complex negotiations and issues concerning the organization,
vendors and end-users.